Shipping Policy

Welcome to WigStyleHub! We are dedicated to delivering your premium hair products safely, swiftly, and discreetly. Below you will find everything you need to know about our shipping policies, delivery timeframes, and tracking details.

1. Order Processing Time

• In-Stock Items
  Orders for in-stock wigs and hair extensions are processed and dispatched within 1–3 business days (excluding weekends and public holidays).
• Custom & Pre-Order Wigs
  Custom lace wigs, special hair colors, or pre-order items require detailed craftsmanship. Processing time typically ranges from 7–15 business days.
  Please refer to the specific product page for exact details.

2. Shipping Methods, Costs & Delivery Time

We offer worldwide shipping through reliable carriers including DHL, FedEx, UPS, and premium postal services, ensuring your package arrives safely and efficiently.

Worldwide Shipping

• Standard Shipping: 7–15 business days
• Shipping Fee:
  • Free shipping on orders over $60
  • Otherwise: $8.00 flat rate

3. Expedited Shipping (Fast Delivery Option)

We offer an expedited shipping option for customers who need faster delivery.

Processing Time

Orders are processed and fulfilled from Monday to Saturday (excluding Sundays and public holidays). Once your order is confirmed, it will be prepared and shipped promptly.

Delivery Time

• Estimated delivery time: 7–10 business days
• Delivery time may vary depending on destination, customs clearance, or peak seasons.

Shipping Fee

• US$20 per order (fixed rate, regardless of order size or weight)

Notes

• Delivery time refers to business days only and excludes weekends and holidays.
• A tracking number will be sent via email once your order is shipped.
• Please ensure your shipping address is correct to avoid delays.

4. 100% Discreet Packaging

We highly respect your privacy.

All orders are shipped in plain, unmarked packaging (boxes or poly-mailers). There is no mention of “wigs”, “hair”, or “WigStyleHub” on the outer package.

The sender name will appear as a neutral corporate entity to ensure complete privacy and discretion.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email containing:

• Your tracking number
• A tracking link

You can track your order via:

• Our website’s “Order Tracking” page, or
• The official carrier’s website (DHL / FedEx / UPS, etc.)

6. Customs, Duties & Taxes

• International orders may be subject to import duties, taxes, or customs fees depending on the destination country.
• These charges are the responsibility of the customer.
• WigStyleHub has no control over these fees and cannot predict their amount.

7. Signature Requirement

Due to the high value of premium hair products, express shipments (such as DHL/FedEx) may require a signature upon delivery.

We recommend using an address where someone is available to receive and sign for the package.

8. Wrong Address & Undeliverable Packages

Please ensure your shipping address is correct at checkout.

• WigStyleHub is not responsible for orders lost or returned due to incorrect or incomplete addresses provided by the customer.
• If a package is returned as undeliverable, the customer will be responsible for reshipping fees.